Opt-In Methods:
We collect consent for text messaging in one of the following ways:
- Via Text – The customer sends a message to our toll-free number requesting to receive updates. Example: texting “YES” or “START” to our number.
- Verbal Agreement – During a phone or in-person conversation, the customer provides verbal consent to receive text messages. This consent is documented in our internal records with date, time, and staff member name.
Message Content:
Messages may include service updates, reminders, alerts, or important account information. No marketing or promotional content will be sent.
Frequency:
Message frequency will be low (typically fewer than 10 messages per month).
Opt-Out Instructions:
Each message includes instructions for opting out. Customers may reply “STOP” at any time to discontinue receiving messages.
Data Privacy:
Customer phone numbers and consent records are securely stored and used solely for the purposes stated above. We do not share or sell customer information.
Example Consent Language:
“By providing your phone number and confirming via text or verbal agreement, you agree to receive occasional service-related text messages from Relium IT, LLC. Message frequency may vary. Reply STOP to opt out at any time.”
Contact Information:
Relium IT, LLC
[email protected]